Orders and shipping
Reach out if an order is delayed, damaged, incorrect, or missing so we can look into it with you.
Support
How can we help?
For order questions, subscription changes, product concerns, or early tester support, email support@sapphealth.com. We handle support directly by email so you can reach a real person on the Sapp team.
support@sapphealth.com
Include your name, the email tied to your order, and a short description so we can help faster.
Email support directly.
- Use support@sapphealth.com
- Add your order number if you have one
- Tell us what happened and what you need help with
- Attach photos if an item arrived damaged
What support covers
Subscriptions and billing
We can help with subscription questions, billing issues, renewal timing, and account-related changes.
Product and early tester questions
Email us if you need help understanding Sapp, your experience with it, or anything related to early tester participation.
What to include
To speed things up, send the name on the order, the email used at checkout, and any helpful details about the issue.
If something arrived damaged or incorrect, include a photo and your order number if you have it.
One inbox for all support
We are not routing support through forms or chat right now. The fastest way to reach us is still email.
Email Support